Privacy Policy

Who We Are

This Privacy Policy covers emergencywaterremovalwakeforestnc.com (the "site"), operated under the name Neuse Water Removal. You can reach us at hello@emergencywaterremovalwakeforestnc.com.

How Calls Work

Neuse Water Removal is an informational website. Calls placed through this website are answered by or connected to independent water damage restoration companies that serve the Wake Forest, NC area. Those companies inspect, price, and perform all cleanup, drying, and repair work. When you call, the details you share on the call are shared with the company you speak with.

Cleanup, drying, and repairs are done by independent restoration companies. Each company sets its own prices and terms and is responsible for its own work and for how it handles the information you give it.

Information We Collect

• Call details: the phone number you call from, the date, time, and length of the call, and the general location tied to your phone number.
• What you share on the call, such as your address, the water damage situation, and your insurance details.
• Basic technical data that our hosting provider records when you visit, such as IP address, browser type, and pages requested.

This site has no contact forms and does not ask you to create an account.

Call Recording

Calls placed through this site may be recorded for quality and training purposes. North Carolina permits recording a phone call with the consent of one party to the call (N.C. Gen. Stat. § 15A-287). Calls from other states follow the consent law that applies to that call.

How Information Is Shared

The details you share on a call are shared with the independent restoration company you speak with, so it can respond to your request. We may also share information when the law requires it or to protect the rights and safety of users and others. We do not sell personal information.

Hosting and Analytics

This site is hosted on Cloudflare. Cloudflare processes request data to deliver and secure the site, and the site may use Cloudflare Web Analytics, which measures page views in aggregate without cookies.

This site uses Google Analytics to understand how visitors use it, including clicks on phone links. Google Analytics uses cookies. You can opt out with the Google Analytics opt-out browser add-on.

Children

This site is meant for adults dealing with property damage. It is not directed to children under 13, and we do not knowingly collect their information.

Your Choices and Requests

You can ask what information we hold about you, or ask us to delete it, by emailing hello@emergencywaterremovalwakeforestnc.com. We will respond as required by applicable law. Requests about information held by a restoration company go to that company.

Changes to This Policy

We update this policy when our practices change and show the date of the latest update at the top of the page. See also the Terms of Use. To speak with a restoration company, call (919) 555-0142.